HackerEarth
Service Delivery Intern
Bangalore, Karnataka, India - Part Time
About the Role
We're looking for a Service Delivery Intern to create and manage skill assessments for our clients. You'll work with customers and internal teams to ensure assessments are delivered accurately and on time.Key Responsibilities:
- Create Assessments: Build and customize tests based on client needs, make updates based on feedback, and ensure tests measure the right skills
- Coordinate with Content Team: Work with content writers to prepare questions, share client requirements, and ensure quality alignment
- Customer Calibration: Understand client requirements, discuss and finalize assessment plans, and adjust tests based on their input
- Meet Delivery Deadlines: Plan and track timelines, ensure on-time delivery, and respond quickly during live hiring drives
- Manage Question Library: Upload, organize, and maintain questions in the content system with proper tagging
- Reporting and Analytics: Create insightful reports and presentations as relevant to the use case of customers.
Required Skills:
- Strong Excel skills and comfortable with data analysis
- Clear written and verbal communication
- Ability to manage multiple tasks and meet tight deadlines
- Detail-oriented with good organizational skills
- Problem-solving mindset and quick learner
Success Metrics:
- 100% on-time delivery of assessments
- High client satisfaction with quality and customization
- Smooth team coordination and accurate reporting
What You'll Gain:
- Hands-on experience in skill assessment and client operations
- Exposure to diverse industries and hiring practices
- Project management and stakeholder coordination skills
